Privacy Policy

Last update: 2023-04-04

The purpose of this Privacy Policy is to explain how we, LabelZoom / RJF Technology Solutions, LLC obtain, store and use your personal data.

This Privacy Policy applies to personal data we obtain (a) by your use of our website https://www.labelzoom.net/ (“our website”), (b) by becoming a member of our services via the online member portal https://members.labelzoom.net (“member portal”), (c) by your inquiry about our products and services, regardless of the method of inquiry (examples include, but are not limited to, web-based form submission, e-mail, telephone or instant messaging), (d) by downloading and using any of our software products, (e) by participating in discussions on our blog https://blog.labelzoom.net (“our blog”), (f) by participating in community discussions or interacting with us on social media, (g) by submitting information to our Knowledge Base, Feature Request, or Technical Support offerings (“support offerings”), (h) by your use of any other, present or future, online or offline, programs, products, services, technical support or other offerings of LabelZoom, and (i) by information your web browser automatically transmits to us (collectively, the “Services”).

Please read this Privacy Policy carefully. We recommend that you print or save a copy of this Privacy Policy and any future versions in force for your records.

Who we are

The data controller in respect to our Services is RJF Technology Solutions LLC, the registered office of which is at 18911 Hardy Oak Blvd Ste 322, San Antonio, TX 78258, United States of America (hereinafter: “we”). You can contact us by sending an email to [email protected].

How do we collect and use (process) personal data about you?

We collect personal data about you when you provide it to us, such as through your use of Services or through your browser or device.

Where permitted or authorized by law, we may also receive information about you from other sources if necessary for the provision of our Services.

We also collect information about your use of our Services through cookies and similar technologies. Our use of cookies and similar technologies is explained below.

What personal data we collect or obtain about you

The type of information we collect about you may include information such as:

• your name;
• your business e-mail address or other e-mail address you provide to us;
• the company you work for or have worked for;
• your position or role within the company;
• your phone number;
• information about your computer or your mobile device (e.g. your IP address and browser type);
• information about how you use our Services (e.g. which pages you have viewed, the time you viewed them and what you clicked on);
• information about how you use our Products (e.g. the contents of the labels you import to or export from our platform); and
• information about your mobile device (such as your geographical location).

We may also obtain personal data about you from certain publicly accessible sources, including (but not limited to) online customer databases, business directories, media publications, social media, and websites.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

If you utilize the contact form or newsletter subscription form on our website, you are knowingly submitting the information you provide to us, as well as information about your computer or mobile device, all of which is subject to these terms.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for 30 days. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Google Analytics

This website uses Google Analytics, a web analytics service. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses so-called “cookies”. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

Google Analytics cookies are stored based on Art. 6 (1) (f) GDPR. We  have a legitimate interest in analyzing user behavior to optimize both our website and advertising.

How we use your personal data

We may use your personal data for one or more of the following purposes:

1. In relation to the provision of Services and personalizing our Service for you
   1. Administering, running, and improving our Services and our business, including personalizing our Services for you. This is necessary for our legitimate business interest of better understanding our customers’ and potential customers’ preferences and tailoring our Services and general business to our customers’ needs and preferences.
   2. Communicating directly with you in relation to updates to our website, your purchase(s) of our Services, and in response to inquiries we receive from you and to send administrative information to you, for example, information regarding the website and changes to our terms, conditions, and policies. This will be necessary either to update you periodically about changes to our website, to perform a contract which we have entered into with you (or to take steps, at your request, to enter into a contract with you) or for our legitimate interest of satisfying and confirming your requirements in order to provide you with our products or services and to answer questions we receive from you.
   3. Protecting our business and our business interests, including for the purposes of credit and background checks, fraud prevention, and debt recovery. This is necessary for our legitimate business interests of preventing criminal activity such as fraud or money laundering, for ensuring that our Services are not misused, and protecting our business. We will only carry out such checks to the extent that we are permitted or authorized by law to do so.
   4. Communicating with our business advisors and legal representatives. This is necessary for our legitimate interests of obtaining legal or professional business advice, and we will only share your personal data where it is necessary to do so, to the minimum extent necessary and on an anonymized basis wherever possible.
   5. Sharing your personal data with affiliates and third-party business partners which are either related to or associated with us in relation to our provision of Services. Third-party business partners include resellers, suppliers, independent contractors, e-mail providers, web hosting providers, and online payment providers (collectively: Processing partners). This will be necessary either to perform a contract which we have entered into with you (or to take steps, at your request, to enter into a contract with you), for our legitimate interest of running and managing our business effectively, for compliance with legal obligation to which we are subject, or for our own direct marketing purposes. Where we share your personal data, we will do so strictly on a need-to-know basis, subject to appropriate confidentiality restrictions, on an anonymized basis as far as possible, and only to the extent strictly necessary for any of these purposes. We do not sell your data to any 3^rd party for-profit.
   6. Enforcing our legal rights and compliance. This is necessary for our legitimate interest of protecting our business and enforcing our contractual and other legal rights, resolving disputes, and making such disclosures as are required by law or which we consider, acting reasonably, are required by law. We may also need your personal data to comply with ongoing legal obligations, such as tax and accounting laws and regulations to which we are subject.
   7. Ensuring physical, network, and information security and integrity. This is necessary for our legitimate interest of ensuring that our IT systems and networks are secure and uncompromised, including, for example: backup and archiving, preventing malware, viruses, bugs or other harmful code, preventing unauthorized access to our systems, and any form of attack on, or damage to, our IT systems and networks.
   8. In connection with disclosure requests and in the case of a business or share sale or sale or purchase of a business and/or assets, whether actual or potential. This is necessary for our legitimate interests of selling and/or ensuring and promoting the success of our business.
   9. For statistical and research purposes. We will anonymize your data and use them for our legitimate interests of processing personal data for research purposes, including market research, better understanding our prospective customers, and tailoring our respective products and services to their needs.
   10. Indicating possible criminal acts or threats to public safety to a competent authority. This is necessary for our legitimate interest of promoting the success of our business, preventing crime, for compliance with a legal obligation to which we are subject, in the general public interest, or for the legitimate interests of governmental bodies and competent authorities that prevent crime.
   11. Entering into and performing a contract with you or for measures preceding a contract. Where you wish to purchase products or services from us, we require your personal data in order to enter into and perform a contract with you. If you do not provide your personal data to us when it is required for such a purpose, we will not be able to enter into or perform a contract with you or to provide you with the products or services you have requested. We may also postpone or cancel any orders you place and enforce our rights against you (for example, where we have incurred costs or expenses in preparing or fulfilling any orders placed by you but are unable to deliver the order due to your failure to provide the necessary personal data).
2. In relation to marketing, including e-marketing
   1. To provide you with offers relating to goods or services we offer from time to time and inform you on our research, development, and achievements.
   2. Automated decision-making, including profiling. We may analyze your personal data to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.
   3. Shared CRM database. We may process your personal data for registration, organization, storage, elaboration, selection, extraction, and all other relevant CRM management purposes.

Where we process your personal data on the basis of your consent, you can withdraw your consent to such processing at any time by e-mailing us at [email protected]. The effective date of such withdrawal shall be 8 business days from the date we have received your request.

You may opt-out of receiving marketing messages from us by sending an e-mail to [email protected] or by unsubscribing through the unsubscribe or opt-out link in an e-mail. We will try to comply with your request(s) as soon as reasonably possible. Please note that if you opt-out of receiving marketing-related e-mails from us, we may still send you important administrative messages.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Product usage information, such as the labels you import or export, is also stored indefinitely.

How we store your data

Your personal data is stored on servers belonging to cloud providers located in the USA.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Changes to your information

Please inform us of any changes to any information (including personal data) which we hold about you so we can keep the information we hold about you accurate and up-to-date.

Additional information

How we protect your data

We take appropriate technical and organizational measures to secure your personal data and to protect it against unauthorized or unlawful use or processing as well as against the accidental loss or destruction of, or damage to, your personal data, including:

• only sharing and providing access to your personal data to the minimum extent necessary, subject to confidentiality restrictions where appropriate, and on an anonymized basis wherever possible;
• training our employees about the importance of confidentiality and maintaining the privacy and security of your information;
• committing to taking appropriate disciplinary measures to enforce our employees’ privacy responsibilities;
• updating and testing our security technology on an ongoing basis;
• using secure servers to store your personal data;
• requiring proof of identity from any individual who requests access to personal data;
• using Transport Layer Security (TLS) software or other similar encryption technologies to encrypt data transferred to or from our Services; and
• encrypting passwords stored in our database(s) using a password hash and salt.

Transmission of information (including personal data) over the Internet is not entirely secure, and if you submit any information to us over the Internet (whether by e-mail, via our website, or any other means), you do so entirely at your own risk. We cannot be responsible for any costs, expenses, loss of profits, harm to reputation, damages, liabilities, or any other form of loss or damage suffered by you as a result of your transmission of information to us by such means.

What data breach procedures we have in place

In the event of a data breach, we will contract a trusted third-party firm to perform an investigation into the severity and impact of the compromised data. We will announce the data breach as early as possible upon detection, then provide an update no less frequently than once per week as new information is learned.

What third parties we receive data from

Currently, none.

What automated decision making and/or profiling we do with user data

Currently, none.

Industry regulatory disclosure requirements

Currently, none.